Looking for GO info? Please see the list of topics below. Can’t find
what you are looking for? Please
contact us so we can help.
Accessible service (including companions and specially trained
What if I need assistance while travelling?
A passenger with disabilities needing a companion and/or a
specially trained dog for assistance may bring either or both
along free of charge.
If you are bringing a companion for assistance, your GO
ticket seller can endorse your single-ride or day pass as a
"party ticket." It will be marked so two people can ride with
one ticket or pass.
What if I run into an emergency while using GO
Visit Safety &
Security for details.
May I bring my pet on the GO Train or GO Bus?
We allow animals on board our trains and buses when they are in
enclosed, secure containers that do not inconvenience other
passengers. Containers are not needed for seeing-eye,
hearing-ear, or special-needs dogs required by passengers for
Baggage, other large objects
How much luggage can I take on the GO Train or GO
We do not have the facilities to transport large amounts of
luggage; however, passengers travelling in non-rush-hour times
may travel with objects that they are able to carry on.
Strollers can be brought on our service anytime, but they must
be collapsible to fit on the GO Bus.
Will a bus driver assist a passenger with baggage?
When sufficient space is available, as a courtesy, GO Transit
bus drivers can assist in loading and unloading articles into
the underfloor compartment or into the bus.
Please note: Not all GO Buses have an underfloor compartment.
Buses - waiting at GO Bus stops
When waiting at a bus stop or shelter, it's important to make
sure the GO Bus driver sees you.
Move outside the bus shelter when you see your
buscoming. This is especially important when there is
an advertisement on the shelter blocking the driver's view, and
at night or in bad weather, when visibility might be poor.
Flag your bus down to get your driver's attention.
Because GO Buses often share the roads with your local bus
system, drivers sometimes aren't sure if you're waiting for a GO
Bus or a local transit bus. Once you see your bus, wave at the
bus driver and try to establish eye contact.
Carpool to GO
Why is GO Transit implementing carpool parking?
We recognize that demand for parking spaces at many of our
stations exceeds supply. While there are plans to expand parking
in some locations, many have little or no room for expansion. We
are exploring a variety of solutions to address this issue,
including partnerships with local transit, additional bike
parking and now, assisting and encouraging our riders to share a
ride to/from the station.
There is already too little parking at my station,
why are you taking away more spaces?
Carpool parking does not reduce the number of parking spaces but
allows more GO passengers to access the station with the same
number of spaces. The spaces revert to general use at 9:30 a.m.
By encouraging people to share rides, we are reducing the number
of cars travelling to our lots and therefore increasing the
available parking for those who are unable to carpool.
What stations are getting carpool parking and when
will my station get carpool parking?
Whitby currently have carpool parking. New stations will be
added throughout 2013 and 2014.
How many parking spots will be offered?
Carpool parking will be provided based on demand and the amount
of parking available.
How do I get a carpool parking permit?
apply online for a free carpool parking permit.
Please allow three to four weeks for processing and delivery
of your permits.
How much does a permit cost?
Carpool parking permits are free.
How do I find a carpool partner?
Carpool Zone is a free,
online ride-matching service that can assist you in finding a
What if I am already carpooling?
If you are already sharing a ride to your GO station with a
friend, colleague, neighbour or family member, you can apply for
a carpool parking permit!
Am I guaranteed a parking spot if I have a permit?
No, carpool parking spots are available on a first-come,
first-served basis before 9:30 a.m. from Monday to Friday. After
9:30 a.m., the spaces marked for carpooling become available to
When can I park in a carpool parking spot?
You can only park in a carpool parking spot if you have a permit
AND are carpooling that day. You must have a carpool hang tag in
your car to use a carpool parking spot and one will be issued
for each car in your carpool. Please note that GO parking
facilities are only available to those accessing GO Transit
services. Tickets will be issued for misuse of carpool parking.
Do I need to commit to carpooling every day?
No, you do not need to commit to carpooling everyday – you can
carpool when it is convenient for you and your carpool partner.
Keep in mind, however, you can only park in a carpool parking
spot on days you carpool and with a permit (prior to 9:30 a.m.).
How do I keep my carpool permit valid?
In order for your permit to remain valid, you must complete a GO
Transit survey. The surveys allow GO Transit to ensure we are
providing the appropriate amount of carpool parking at each
station. If you do not, your permit will be revoked and you will
be ticketed if you park in a carpool parking spot prior to 9:30
Is this project related to the existing Ministry of
Transportation (MTO) carpool parking lots?
No, it is not connected to the MTO carpool parking lots. If you
would like information on the MTO carpool parking lots, you can
What do I do if I see people driving alone parking in
the carpool parking spots (with or without a carpool parking
If it is after 9:30 a.m., GO customers are free to use the
carpool spots even if they are not carpooling and do not have a
permit. If it is before 9:30 a.m., you can contact Transit
Safety Dispatch at 1.877.297.0642 - (24 hours a day).
What if I park in a carpool parking spot prior to
9:30 a.m., without a permit or with a permit but no passenger?
You can only park in a carpool parking spot if you have a permit
and are carrying one or more passengers before 9:30 a.m., Monday
to Friday, excluding holidays. If you park in a carpool parking
spot prior to 9:30 a.m. without a permit or without at least one
passenger using the GO Transit system, your car may be ticketed
What are some of the reasons for train delays?
On occasion, GO Transit experiences rail service delays. These
delays can occur for many reasons and their impact could be
system wide or more localized with minimal impact on trips. Some
of the most common reasons for delays include signal failures,
track work, construction, equipment problems or failure, severe
weather, and police investigations.
To keep customers informed, GO Transit provides service
update information in a variety of ways. See the "Service update
information" tab below.
Do you modify train and bus schedules when delays
GO makes every effort to maintain published schedules; however,
we are not able to guarantee that service disruptions or
schedule changes will not occur due to uncontrollable
circumstances such as accidents, road and track conditions, or
weather. GO Transit may modify schedules without notice, and
cannot accept responsibility for any delays or resulting
inconvenience which may occur.
What is the difference between the old sign and the
The new sign has a number of new features; including, a list of
upcoming train trips with expected arrival times, real-time
information during delays of 5 minutes or greater, station and
My train is delayed 4min. Why is it showing as "On
The new sign displays delays of 5 minutes or greater only.
My train is delayed 7 minutes. How come there's no
The new sign displays reasons for delays of 10 minutes or
What does "No Data" mean?
No Data means the signal for a train is not transmitting
accurately and we are unable to provide the expected arrival
time at your station.
What does "Expected Time" mean?
Expected time is the estimated arrival time of the train trip.
This is not an exact time.
I know trains are operating. Why is the sign blank?
If trains are scheduled to operate during the time that the sign
is blank then this sign is experiencing technical difficulties
and we recommend that you listen to stations announcements for
Why aren't all the messages translated to French?
Most standard delay messages have been scripted ahead of time
and have been translated to French; however, there are times
when messages will require additional details. These messages
will not be translated.
Are these signs 100 % accurate?
This sign is in test mode and may not always be accurate. During
those times station announcements will be made to provide more
Does this sign show bus info?
This sign only displays train information at this time. Please
refer to posted schedules for bus departure times.
What is GO Tracker?
GO Tracker is a mobile-enabled web application that displays
real-time active GO Train trip information relevant to you,
accessible from your computer or mobile device.
How can I access GO Tracker?
GO Tracker is available at
www.gotransit.com/gotracker. The site recognizes the difference
between computers and mobile devices and will adjust the display
accordingly. If you're experiencing problems accessing the app from
your mobile phone, please ensure that your java script is turned on.
Once you're there, simply select your GO line and station to
start getting information relevant to you.
If you have more questions, maybe we've answered them in the FAQ
within the tool.
GO Train Service Guarantee
What is the GO Train Service Guarantee?
We promise to do our best to be
on time; however, sometimes delays happen. If your train arrival
is delayed by 15 minutes or more, we want to credit what you paid
for the trip. Some conditions apply. Please visit the
Service Guarantee page to learn more.
How do I know if my trip qualifies for the Service
You can do any of the following to see if your trip qualifies:
I have a large group of 15 people. What should I do?
When a group of 15 or more passengers is planning to travel
on GO, we recommend giving us 24 hours notice. Contact GO Transit’s
call centre who will take your details.
Contact us for more information.
Will you guarantee the service if I register my group in
We make every effort to accommodate large groups, but we
cannot guarantee sufficient space.
Can the tickets for group travel be purchased in advance?
Group single-rides or day passes are sold on the day of travel only,
and groups must be at the station at least 30 minutes ahead of the
scheduled departure time. Visit our
Fares section for more information.
What about a group of school children?
A group of 20 or more children under 12 years old or
attending elementary school may travel on a group ticket. The rate
per child is the regular child fare (half the adult fare). The group
ticket must be purchased on the day of travel at least 15 minutes
Your group must have adequate supervision. Adults pay the regular
We require 24 hours notice and there must be space available. GO
Transit’s call centre will take your details.
Contact us for more information.
Lost & Found
Did you lose an item while using GO Transit? Please visit
or contact the GO Transit Lost & Found office:
Visit us at Union Station
- 140 Bay St., Toronto, M5J 2L5
- In the Lost & Found Office, just inside Bay St. entrance
Call us at 416.869.3600 ext 7273 during weekdays
6:15 a.m. to 7:30 p.m., weekends 10:00 a.m. to 5:30 p.m. (Closed on
- If you're calling long distance while our call centre is
open [see above], dial 1.888.GET ON GO (438.6646) and ask an
operator to transfer you to ext 7273.
Email us at
- When submitting an e-mail please include as much information
as possible regarding the lost item, including a detailed
description of the object, when and where it was lost (corridor,
bus route, station, trip number / time, location on the bus or
train, etc.), contact information and any other details that you
Lost Tickets and PRESTO Card
What happens if I lose my ticket?
Unfortunately, GO cannot reimburse customers for lost,
misplaced, or stolen tickets.
What happens if I lose my PRESTO card?
If you have lost or misplaced your PRESTO card or your
PRESTO card was stolen, please
visit PRESTO for more details.
On the GO alerts
What is On the GO?
On the GO is a free subscription service that lets you sign up for
timely and customized GO information. By
signing up for On the GO, you will receive notifications about
train and bus service changes or disruptions, station updates and
other GO information.
What type of information do On the GO messages provide?
On the GO messages provide information for service disruptions that
may affect your commute. Disruptions include train delays (estimated
to be 15 minutes or greater), bus delays (estimated to be 30 minutes
or greater), train or bus cancellations, service changes and station
updates and other GO information.
How are On the GO messages sent to me?
On the GO messages can be sent to you as an email and/or SMS
Can I sign up only for messages relating to Contest,
Surveys and Promotions?
You can receive messages for contests, promotions and surveys as
long as you have subscribed to service alerts messages. If you chose
not to receive service alerts, you will no longer continue to
receive promotional messages.
Will I be charged for On the GO email or SMS messages?
GO Transit does not charge subscribers to provide this service
however depending on the type of service you use, you may be charged
a per-message fee by your wireless provider.
Am I able to receive On the GO notifications in French?
Currently, we are able to provide On the GO email and SMS
notifications in English and only email notifications in French.
Unfortunately, SMS messages cannot be provided in French at this
Can I sign-up for On the GO using more than one email
address or SMS phone number?
Yes, you can register up to two email addresses and one SMS phone
number when you sign up. If you need to receive On the GO messages
for more than two email addresses or require an additional SMS phone
number, you will need to set up an additional subscription.
What are the differences between On the GO email and On
the GO SMS text message information?
Due to space limitation, On the GO SMS text messages are usually
shorter and less descriptive than equivalent email messages. As
well, surveys, special GO Transit offers and marketing messages are
only sent to email subscribers.
How do I subscribe to On the GO?
Under the Service Updates menu choice is a link called Sign Up For
On the GO alerts. Simply click on the link and
How do I change my On the GO subscription options?
If at any time you would like to make any changes to your
information, simply login to your On the GO account with the email
and password you registered with and add, modify or delete your
individual alerts. Eight alerts can be added.
How do I stop receiving On the GO messages?
To stop receiving alerts you may login to your account and delete
all your individual alerts listed under the Modify Alerts section.
This will keep you in our database but you will not receive any more
You may unsubscribe by clicking the ‘Unsubscribe’ link at the bottom
of an On the GO email message.
By replying ‘STOP’ to an On the GO text message you can cancel your
On the GO SMS alerts and will not receive any further SMS messages.
I am going away on vacation. How do I temporarily stop
receiving On the GO messages while I am on vacation?
To put a temporary stop on receiving alerts you may login to your
account and click the “Put on Hold” button under the Put My Account
on Hold section. Select the date that you wish to pause/hold your
messages and also the date you would like to resume receiving alert
messages. You will automatically begin receiving messages on the
date you have selected to resume receiving messages. You may also
temporarily hold your alerts by replying with the word ‘HOLD’ to a
text message. This will place your account on hold for a period of
30 days. If at any time you wish to resume receiving alerts, reply
to any text message with the word ‘RESUME’ and you will begin
receiving alerts immediately.
Why am I receiving On the GO messages during time periods
I have not signed up for?
You will only receive service alert messages for the time period/s
you have signed up for. However, On the GO messages that pertain to
schedule changes, improvements and construction updates are sent
when there are impacts to your station or rail corridor. These
messages, along with messages relating to any Contests, Surveys and
Promotions are not time-related and may be sent any day of the week
between 9:30am to 9:00 pm.
Why am I not receiving any On the GO messages?
Ensure that you signed up with a valid email address or mobile phone
number and replied to the Activation message. Once you have
confirmed your registration please add your alerts preferences. If
you have replied to the activation message and have registered your
individual alert preference and are still not receiving On the GO
messages, contact us
for further assistance.
Alternatively you may have placed a temporary hold on your alerts.
To verify this please log in to your account and check if you have a
temporary hold on alert messages.
Why did I receive a text message reminding me that I’m
subscribed to On the GO text-message alerts?
To comply with Canadian phone carrier regulations, we are
required to send a monthly reminder to customers who are subscribed
to the On the GO text-message service. If you are enrolled in the On
the GO text message service, you will receive the following message
each month: “Reminder. You are subscribed to GO Transit On the GO.
No subscription charges. Std Msg & Data Rates apply. Text STOP to
unsubscribe to SMS messages.”
My email address and/or mobile phone number has changed.
How do I continue to receive On the GO email messages?
Simply login to your account with the email and password you
registered and click the modify button next to your email address or
mobile number under the Contact Information. Enter your new email
address or mobile number.
An email will be sent to the address you provide. Your new email
address will only be activated when you click on the link within the
email to confirm your change.
Do you share my information with other companies?
Your privacy is very important to us. We will not share any of the
information we collect with advertisers or anyone else. We encourage
you to read our Privacy
My On the GO email messages are being blocked by my SPAM
Add the email address firstname.lastname@example.org to your list of
How much do On the GO text messages cost?
On the GO text messages are a free service offered by GO Transit.
Depending on your cellular phone plan, additional per-message fees
may be charged by your phone carrier. Please contact your carrier to
inquire about any charges they might impose before subscribing.
Is there a limitation on the length of a text message?
Yes, On the GO text messages are limited to 136 characters. For this
reason, the text messages we send are generally short and use
Will my mobile provider charge me to receive On the GO
This depends on your service provider and plan. Please check with
your provider to determine if there are additional charges before
you subscribe to this service.
I am not able to register for On the GO SMS Text
Messaging because my phone carrier is not included in the drop-down
list on the On the GO Sign-up page.
Our On the GO SMS Text Messaging service uses a ‘short-code’, which
allows us to quickly send text-messages to a large number of
customers across multiple phone carrier networks. Our short-code is
89846 and is recognized by all major Canadian phone carriers.
Unfortunately, certain mobile carriers (e.g. Public Mobile,
Mobilicity) do not have the functionality to receive text-messages
from a short-code. Once the phone carrier(s) updates their network
to support short-codes, we will include the carrier’s name in our
What are the meanings of the abbreviated words in the
Text messages are limited to 136 characters and often use
abbreviated words. A list of commonly-used abbreviated words can be
SMS Key Words?
STOP — You have cancelled your On the GO SMS alerts and will not
receive any further SMS messages. Call 1-888-GET-ON-GO for more
HOLD — Your Alerts have been placed on hold & automatically restart
after 30 days. Txt RESUME to restart alerts immediately, std rates
RESUME — Your Alerts have been restarted from now onwards. Text HOLD
to put them on hold, standard rates apply.
HELP — You are subscribed to On the GO. Msg freqncy based on service
issues. Text STOP to end, std rates apply. Call 1-888-GET-ON-GO for
INFO — GO Transit: On the GO . For details call 888-GET-ON-GO:
appelez pour détails. Txt STOP to end/pour arrêter.
Why am I not receiving alerts regarding Contests, Surveys
and Promotions on my secondary email address?
Marketing alerts regarding Contests, Surveys and Promotions are only
sent to the primary email address you provided.
Only service alerts are sent to your primary and secondary email
address selected in the alerts you created.
What if my trip starts before 05:00 am or ends after 02:00
am? Can I still sign up for On the GO?
If your trip starts or ends before or after the available Time
Period selections, please select the time period closest to your
trip time. You will then continue to receive service update
Why are some mobile carriers not listed when activating my mobile
number for SMS messages?
Some mobile carriers do not have agreements with the Canadian short
code provider (CWTA) yet so they cannot get access at this time.
What is the Quiet Zone?
The Quiet Zone is a designated quiet area on the train that
is currently being piloted on the Barrie line. Please see our
Quiet Zone page for more information.
Refunds on GO tickets and passes
Can I get a refund for trips I haven't taken?
GO Transit may offer a refund or exchange. Some
restrictions apply; please see our
Fares section for more information.
Renseignements en français
Des renseignements téléphoniques sont disponibles 24 heures sur
24. L'information automatisée est offerte en anglais, et un service
d'interprétation est offert lorsque vous appelez nos renseignements
Appels locaux, région de Toronto: 416.869.3200
Appels interurbains sans frais: 1.888.GET ON GO (438.6646)
Le service téléimprimeur n’est pas offert en français; veuillez
composer le 711 ou le 1.800.855.0511 pour accéder au service de
Rollerskates, in-line skates, skateboards
Is it OK to rollerskate, in-line skate, or skateboard on
the GO system?
For safety reasons, we do not allow rollerskating, in-line
skating, or skateboarding on GO property, including stations,
terminals, parking lots, and on board buses and trains. If you have
these items with you, please carry them.
Seasonal weather affecting service
How do falling leaves impact rail
When leaves fall on the tracks, they collect and cling to
the surface. This leaves a residue which creates a condition called
To continue safely operating our trains, crews are required
to reduce their speed.
Here are some of the ways we’re trying to
reduce the impact of fallen leaves:
- Dispensing sand from the locomotive
- Running the snow blower on the track
- Using a high pressure washer
- Conducting daily inspections
How does extreme hot or cold weather impact train
equipment performance and railway track conditions?
Extreme temperatures, over an extended period of time, can
have a negative impact on our equipment and service.
Extremely hot weather conditions, can cause metal (including
railway tracks) to expand. In extreme cases of heat stress,
expansion of the steel railway tracks can result in buckling or
twisting of the steel rail itself. When the temperature exceeds 30
degrees Celsius, train equipment lubrications may start to
breakdown, eventually resulting in increased friction. This
increased friction stresses the component performance and may
increase the possibility of mechanical failure of the equipment
In extreme cold temperatures, the reverse impact can occur metal
is at risk of shrinking and breaking.
GO Transit monitors the weather conditions on a daily basis. When
we see a higher probability for hot or cold stress impacts on our
track or rail equipment, we further increase track inspection
vigilance. We may also impose precautionary slower speed
restrictions on the trains themselves until the weather conditions
Visit the extreme weather page
for more information.
If I buy a ticket, will I always get a seat?
During peak hours, GO Transit service can be over passenger
capacity, which may result in not all passengers having a seat.
Unfortunately, GO cannot guarantee each passenger a seat. Seating is
offered on a first-come, first-served basis.
As a courtesy, we ask passengers to give up their seat for a
customer with mobility difficulties or expectant mothers. There are
also designated courtesy seats on each railcar near the doors. On
accessible railcars, priority seating is intended for individuals
with a wheelchair or scooter, so they are able to safety secure
What is Courtesy Seating?
Courtesy Seating is intended to provide preferred seating for people
who will benefit from having a seat including:
- expectant mothers
- adults traveling with infants or small children
- any other passenger who may benefit from a seat
Courtesy seating decals have been placed near the entrances to
(non-accessible) railcars and buses for convenience/ease of access.
If you are sitting in one of these designated seats, please respect
its purpose and give up your seat to those who need it.
Where is Courtesy Seating located on GO Trains and Buses?
On GO Trains, Courtesy Seating is located on every railcar on the
lower level, with the exception of the accessible railcar.
On GO highway buses, Courtesy Seating is located at the front,
opposite the driver’s side (on the curb side). On GO double-decker
buses, Courtesy Seating is located in the middle of the lower level
opposite the stairs (on the curb side).
What is priority seating?
Priority Seating is available on GO Trains and GO Buses. Priority
Seating is mandated under Provincial Regulation 191-11
(Accessibility for Ontarians with Disabilities Act). Customers MUST
vacate the designated seating if it is required by a passenger with
Priority seating decals have been placed by the accessible
seating area on trains and buses to make sure passengers with a
physical disability or limitation gets a seat. Please make these
seats available for someone who needs one.
Where is Priority Seating located on GO Trains and Buses?
On GO Trains, Priority Seating is located on the accessible railcar,
the fifth car from the locomotive end of the train.
On GO Buses, Priority Seating is located in the first few rows
near the bus driver on highway buses and near the stairs on
Service update information
Where can I find up-to-date
information about GO Train and Bus service?
Information and updates are provided in several ways, such
- Electronic signs
- Train crews will make necessary announcements as information
becomes available to them.
- GO Tracker is a mobile-enabled web application that displays
real-time active GO Train trip information relevant to
passengers, accessible on their computer or mobile device.
Please visit the GO Tracker
page to learn more.
- GO Transit’s website has a
service status page that is updated regularly with
information about current service.
- GO Mobile is an app that can be downloaded to Android,
Blackberry, or iPhone devices to view GO train or bus schedules,
service updates, or view Union station departures. Learn more at
On the GO:
- On the GO is an e-mail subscription service that lets you sign
up for timely, customized news about the service you use.
Customers who register for On the GO will receive e-mail or text
message alerts about any major delay, service improvements, new
schedules, and construction notices.
Sign me up!
- During morning and afternoon rush hours, tune in to CP24 and
680News for up-to-the-minutes transit reports.
May I smoke on a GO Train or GO Bus, or at the station?
To go along with our goal of providing safe and comfortable
transportation for our customers, smoking is prohibited on all GO
Transit property except areas designated for smoking.
For many years, smoking has been prohibited on our trains and
buses, in GO station and bus terminal buildings, inside platform
shelters, and on the platforms in Union Station.
Smoking is no longer allowed on any bus and train platforms or
any other pedestrian areas. You may smoke in outdoor parking lots,
including the kiss & ride lanes.
Thank you for respecting the health and comfort of all GO
Can I phone my station or terminal directly?
Our stations and terminals cannot receive calls from the
public, but our Contact Centre staff are please to assist you by